Privacy Policy
Your privacy matters to us. This policy explains how orionceraosa collects, uses, and protects your personal information when you use our financial planning services.
Information We Collect
We collect information you provide directly to us when registering for our financial planning courses, accessing study materials, or contacting our support team. This includes your name, email address, phone number, and postal address.
Personal Information
- Contact details including name, email, phone number, and address
- Educational background and professional experience for course recommendations
- Payment information processed securely through encrypted payment systems
- Communication preferences and marketing consent choices
- Course progress, completion certificates, and assessment results
Technical Information
Our learning platform automatically collects certain technical information to improve your experience and ensure security. This includes your IP address, browser type, device information, and pages visited within our educational portal.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Course Progress Data | Track learning completion and provide certificates | 5 years after course completion |
| Login Information | Account security and access management | 2 years after account closure |
| Payment Records | Financial compliance and refund processing | 7 years as required by UK law |
| Support Communications | Resolve queries and improve services | 3 years after last contact |
Under UK data protection law, we maintain educational records including course completions and certificates for legitimate purposes. You can request copies of these records at any time through our support team.
How We Use Your Information
We process your personal data lawfully and transparently. Your information helps us deliver educational content, provide student support, and maintain our learning platform effectively.
- Provide access to financial planning courses and study materials
- Send course updates, assignment deadlines, and educational resources
- Process payments and maintain accurate financial records
- Respond to your questions about courses, certificates, or technical issues
- Improve our educational content based on student feedback and usage patterns
- Comply with educational regulations and financial compliance requirements
Data Sharing and Third Parties
We work with carefully selected partners to deliver our educational services. These partnerships are governed by strict data protection agreements that ensure your information remains secure.
Our payment processor handles financial transactions securely without storing your complete card details on our systems. Course completion data may be shared with accrediting bodies for certification purposes, but only with your explicit consent.
We never sell your personal information to marketing companies or unrelated third parties. Email communications about our courses come directly from orionceraosa, and you can unsubscribe at any time through the links provided in every message.
Your Rights Under UK Data Protection Law
As someone whose data we process, you have specific rights under the UK General Data Protection Regulation. These rights ensure you maintain control over your personal information.
Access Your Data
Request a copy of all personal information we hold about you, including course records and communications.
Correct Information
Update incorrect details in your student profile or ask us to correct any inaccurate records.
Delete Your Data
Request deletion of your personal information, subject to our legal obligations for educational records.
Restrict Processing
Limit how we use your data while we resolve any concerns you have about accuracy or processing.
Data Portability
Receive your course data in a structured format to transfer to another educational provider.
Object to Processing
Stop us using your data for marketing purposes or other non-essential educational activities.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our systems use industry-standard encryption for data transmission and storage.
Regular security audits ensure our protection measures remain effective against emerging threats. Staff access to student data is strictly limited to those who need it for educational or support purposes, and all team members receive regular data protection training.
While we maintain high security standards, no online system is completely immune to risks. We monitor our systems continuously and will notify you promptly if any security incident affects your personal data, as required by UK data protection law.
International Data Transfers
Your personal information is primarily stored and processed within the United Kingdom. When we work with service providers in other countries, we ensure appropriate safeguards are in place through adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.
Our learning management system operates from secure data centers in the UK and European Union. Payment processing may involve brief transfers to our secure payment processor, but this data is encrypted and deleted after transaction completion.
Cookies and Website Analytics
We use essential cookies to maintain your login session and remember your course progress. Optional analytics cookies help us understand how students navigate our learning platform, allowing us to improve the user experience.
You can control cookie preferences through your browser settings. Disabling essential cookies may affect your ability to access certain course features, but won't prevent you from using our main educational content.
Data Retention Policies
We retain personal information only as long as necessary for educational purposes and legal compliance. Course completion records and certificates are maintained for five years to support your professional development and career progression.
Marketing communications and general inquiries are typically deleted after three years unless you remain an active student. Financial records are retained for seven years in accordance with UK accounting regulations.
When retention periods expire, we securely delete personal information from our active systems. Archived data may persist in backup systems for additional security periods but cannot be accessed for normal business operations.
Changes to This Privacy Policy
We review this privacy policy annually and update it when necessary to reflect changes in our services or legal requirements. Significant changes will be communicated through email and prominent notices on our website.
Minor updates for clarity or contact information changes may be made without advance notice. We recommend checking this page periodically to stay informed about how we protect your privacy.
Questions About Your Privacy?
Contact our Data Protection Team for questions about your personal information or to exercise your data protection rights.
Email: help@orionceraosa.com
Phone: +447929989720
Post: Millfield House, Jesmond Dene, Red Walk, Newcastle upon Tyne NE7 7BQ, United Kingdom
If you're not satisfied with how we handle your personal data, you can lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator. Visit ico.org.uk for guidance on making a complaint.
This privacy policy was last updated in February 2025 and reflects current UK data protection legislation.